Terms & refund policy

Last updated

Who we are

, (“we”, “us”). These terms apply to orders placed through this website.

Ordering online

Online orders are for delivery or pickup and are paid in full when you order. Payments are processed securely by Stripe. We never see or store your card details.
All prices are in Australian dollars and include GST.
Your order is confirmed once payment succeeds and you see your order number.
If we can’t fulfil your order (for example an item has sold out, or we can’t deliver to your address), we’ll contact you and give you a full refund for anything we can’t provide.

Table orders

Orders made from the QR code at your table aren’t paid online. Show your order to our team and pay at the counter.

Delivery & pickup

Please give a correct delivery address and a phone number we can reach you on. We can’t be responsible for delays caused by an incorrect address or phone number.
Preparation and delivery times are estimates and may be longer at busy times.
Pickup orders are collected from .

Cancellations & refunds

To cancel, contact us as soon as possible. If we haven’t started preparing your order, we’ll refund it in full.
Once your order is being prepared, we may not be able to cancel it.
If something is missing, incorrect or not of acceptable quality, contact us on the day of your order and we’ll make it right with a replacement or a refund.
Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.
Nothing in these terms limits your rights under the Australian Consumer Law.

Allergies & dietary needs

Please tell us about any allergies or dietary requirements in your order notes or before ordering. Our kitchen handles nuts, dairy, gluten, eggs and other allergens, so we can’t guarantee any dish is completely free of them. Veg tags on the menu are a guide.